1. Who we are and scope
Call Doctor is an Iraqi information technology, software and electronic applications company based in Kirkuk. This policy applies to this website, our mobile applications and supported authentication and communication services.
2. Information we may process
Depending on the service you use, information may include:
- Phone number, authentication status and account identifiers.
- Profile details that you choose to provide.
- Appointment-request information and communications with participating healthcare providers.
- Professional or identity information submitted for account or provider verification.
- Device information, notification tokens, security logs and basic diagnostic data.
- Messages and delivery status when you interact with supported SMS or WhatsApp services.
This public website does not currently operate a contact form or use advertising cookies.
3. How information is used
- Authenticate accounts and help prevent fraud or unauthorized access.
- Provide and improve platform features and appointment-request workflows.
- Send requested authentication codes, service messages and transactional notifications.
- Respond to support, privacy, legal and business inquiries.
- Comply with applicable law and protect users, healthcare providers and the platform.
4. Service providers
We may use trusted infrastructure and communication providers, including Google Firebase for application services and authentication, and Meta's WhatsApp Business Platform for supported communications. Providers process information under their own terms and privacy obligations. We do not sell personal information.
5. Retention and security
We retain information only for as long as reasonably needed to provide the service, meet legal obligations, resolve disputes and protect the platform. We use reasonable technical and organizational safeguards, but no online system can be guaranteed completely secure.
6. Your choices and requests
You may request access, correction or deletion of information associated with you, subject to applicable law and necessary recordkeeping. You may also ask questions or withdraw from optional communications by contacting us.
7. Children
Our services are not intended for independent use by children who cannot lawfully consent to data processing. A parent or legal guardian should supervise any permitted use.
8. Changes to this policy
We may update this policy as our services or legal obligations change. The effective date at the top of this page identifies the latest published version.
9. Contact
Privacy inquiries: office@calldoctor-iq.com
Address: Azadi Neighborhood, Kirkuk, Kirkuk 36001, Iraq
Phone: +964 774 958 4158